Bellingen Chamber of Commerce

Gift card reforms effective 31 March 2018

17 Apr

NSW Fair Trading
Fair Trading enquiries

13 32 20
A longer life for gift cards

Resources available to help businesses prepare

Recent changes to the Fair Trading Act (NSW) 1987 introduce a mandatory 3-year minimum expiry period for most gift cards and vouchers sold to NSW customers (in-store and online). There will also be a ban on applying post-purchase fees. These changes start on 31 March 2018.There will be a transition period from 31 March to 30 September 2018. During this time, a business can sell existing gift card stock, as long as they take steps to inform customers that the card/voucher will be valid for the new minimum period of three years.Gift cards and vouchers sold to customers before 31 March 2018 will continue to have the same expiry period and terms & conditions that applied at the date they were sold.

The  Changes to gift card expiry dates and fees page on the NSW Fair Trading website explains the new requirements for selling gift cards and containts further information on the transition period. To help businesses provide customers with necessary information about the new laws,  resources for businesses have been developed and are available on the Fair Trading website. Use of these tools is not mandatory.

You are receiving this email as part of a NSW Fair Trading gift card reform awareness campaign. If members of your group sell gift cards or vouchers to NSW customers, please share this information with them. If you wish to unsubscribe from receiving further communications about this matter, select unsubscribe using the link below.

If you or your members have any questions about these changes, please call 13 32 20 or  lodge an enquiry through the NSW Fair Trading website.